Effortless Exchanges & Returns
At Jolie Vaughan, we strive to make your shopping experience seamless and delightful. If you're not fully satisfied with your purchase, returning or exchanging an item is easy. Click below to get started.
Your Satisfaction, Guaranteed
We want you to love what you've ordered, but if something isn’t right, we’re here to help. Simply reach out and we’ll get started on making things right.
Here’s how easy it is to initiate a return or exchange with us:
- SUBMIT YOUR REQUEST: Visit your account dashboard and choose the item(s) you want to return or exchange. Let us know what's not perfect and what you’d prefer instead.
- WE'RE ON IT: Our customer care team will confirm the details of your return or exchange within 3 business day, ensuring everything is sorted out swiftly.
- FREE & EASY RETURNS: Once approved, we’ll email you a free return shipping label — just print it, attach it to the package, and send it back.
To be eligible for a return:
- Items must be in their original condition: unworn, unwashed, with tags attached, and in their original packaging.
- All returns or exchanges need to be initiated within 30 days from receipt.
- Ensure you start your return through your dashboard to guarantee a smooth process.
Returns & Refunds
Final Sale Conditions:
- BOGO Orders: All Buy One, Get One orders are final.
- Clearance Items: Includes all clearance apparel, accessories, and jewelry.
- Discounted Items: Any items with a 25% or greater discount are considered final sale.
Processing Your Returns:
- Inspection: Once we receive your item, we will inspect it and notify you about the approval status of your refund.
- Refund Method: Eligible returns are issued as store credit (JV Gift Card), deducting any applicable taxes and shipping fees. JV Gift Cards expire 5 years after issue.
Damages & Defects
Received a Damaged or Defective Item? Let’s Make It Right.
Quality Assurance
Every item is thoroughly inspected before it leaves our warehouse to ensure you receive top-quality merchandise. We recommend checking your items as soon as they arrive to confirm they meet your expectations.
Found an Issue?
If you encounter any defects or if the merchandise doesn’t match what you ordered, please contact us right away. We’re here to rectify any issues swiftly and satisfactorily.
Color and Pattern Variability
We strive to display our products as accurately as possible. However, slight variations in color or pattern details are normal and will not be regarded as defects.
Exceptions & Non-Returnable Items
Our Return Guidelines
For the well-being of our community and to ensure hygiene standards, there are certain items we can't accept returns on:
- Worn, Washed, or Used Items: We're unable to accept items that have been worn, washed, or used due to hygiene and quality concerns.
- Specific Non-Returnable Items: Undergarments (Bras, Shapewear, Panties, Lingerie), and Personal Care Goods (such as bath and beauty products).
Unsure? Contact us if you have questions about whether your item qualifies for a return. We’re here to support you every step of the way.
Questions? We're Here To Help!
Need more information or have a question that wasn't answered in our returns and exchanges guide? Don’t worry—we’re just a click away. Whether it’s about your order, our products, or our policies, we are here to provide you with the answers you need. Click the below to contact us, and we'll get back to you within 3 business days.